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Rejuvenate the brand and give new meaning to product discovery

Support the brand's story and founding myth through narrative architecture, and demonstrate excellence through signature tools and rituals.

Date

2022

sector

Perfumery

customer

Goutal

rental

Expertise

Design

THE CHALLENGE

Rejuvenate the brand to recruit more widely

while renewing the experience of a very loyal clientele.

Create the tools that will enable the right brand messages to be expressed at all experience levels. A narrative architecture that creates the context for increasing emotional receptivity to emerge and be recognizable. Rituals, proof of expertise, to go beyond seduction and demonstrate the excellence of the Haute Parfumerie house. A renewed, personalized experience, so that every visit is an opportunity to write a story to share.

OUR SOLUTION

We've created a boutique where perfectly tamed nature and theatrical icons, surprised at the turn of a bosquet, evoke the harmony of fragrances captured in in Goutal bottles.

PARISIAN PERSPECTIVES

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the concept

Parisian Perspectives

like timeless strolls where Haussmann architecture blends with the organic, plant-like forms of the botanical greenhouses of the French gardens.

Inspired by the geometric architecture of French gardens, the murals offer a clear reading of the range by olfactory families. At the front of the greenhouse, a giant perfume takes pride of place in an animated area showcasing new products. On either side of the greenhouse, the 5 iconic fragrances are mirrored, each with a specific discovery ritual. Each fragrance can be discovered through a scented ceramic behind which are placed a number of "beloteurs". Some of the seeded paper beloteurs can be detached to continue the experience at home. In the drawers, olfactory charts illustrate the composition of each iconic scent. Arranged in glass drawers, they are visible to customers. Once drawn by the BA, they become a support for the consultation. A key factor in store visits, the refill can be ritualized to give it the importance and re-enchantment it deserves. The bottle is then dressed in a watering-can evocation, creating a dedicated gesture.

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Our belief

Go beyond the transactional: emotion is key

Héroïne sees the generation of emotion as a strategic driver of the customer experience and a catalyst for loyalty.

Discover our conviction

Cartier
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Cartier

Enhancing the in-store customer experience beyond the transactional relationship

For Cartier, Héroïne an experiential space dedicated to personalization services, transforming waiting times into opportunities for interaction between the House and its customers. Conceived as a true hub of interaction, this space allows visitors to explore the personalization options offered by the House while fostering a more conversational relationship with Cartier’s products and brand universe.

Louis XIII
Louis XIII
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Louis XIII

How to support the launch of a new product category with a brand experience ecosystem

For the launch of its first tableware collection, Louis XIII has entrusted Héroïne with Héroïne creation of a comprehensive brand experience. From the experiential strategy to the design of the display windows and product displays, including a sensory narrative centered on the L’Ode à la Matière and L’Ode au Temps collections, every detail becomes part of the story and reveals a new realm of expression for the brand.

Gucci
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Gucci

Create a 360° experience concept based on an existing design

Support the launch of Gucci Flora and the 3 opuses of the collection